Each of us interacts with many people daily in many different forms. Even first thing in the morning, a person is woken up by a voice of a radio host, so he communicates by listening, then he strikes up a conversation with family members or with himself. Our ability to communicate helps us gain approval and understanding for our goals and wishes.
What do we mean by communication? It is a two-way process, a mutual exchange of ideas in word, writing, or image. We can say that it is a bridge, a connection between people. According to the means used, we can divide communication into
The ability to communicate effectively with classmates, colleagues, supervisors, employees, or parents is essential no matter where we are at the moment. In today’s digital age, we need to know how to effectively transmit and receive messages in person as well as via phone (mobile), email, and social media.
THOUGHT – Content that the transmitter communicates to the receiver. It carries certain content and has many different forms (can range from a simple message to complicated literary works). Each piece of information takes place in a particular communicative situation.
Encoding – a system of signs and linguistic devices, but also the way they are used in the production and comprehension of a text.
COMMUNICATOR (transmitter) – the author or sender of the information he selects from reality, certain phenomena, or factors. He formulates his opinions, attitudes, expresses feelings, etc. He creates the information he wants to send to another participant in the communication. He processes the information utilizing linguistic means.
MESSAGE (communiqué) – text, linguistic expression, or new information. Represents the basic unit of linguistic communication, transmitted through CODE, language. It can take the form of a continuous text or a disjointed text. It may also be a factual text (instructional, administrative, journalistic), spoken text, or artistic text.
Channel of communication – information is disseminated through it (the environment).
RECIPIENT (receiver) – is the receiver or addressee of information, receives the information, decodes it, and processes it in his/her consciousness.
Decoding – UNDERSTANDING – an effort to understand the information correctly. To achieve the goal, the author may use different communication postures:
1. informative – giving information about the state of affairs that is known to both parties
2. argumentative – giving arguments for or against a case (proving)
3. agitational – wants to win/persuade the recipient for something
Code – language as a system of signs and linguistic devices, but also the way they are used in the production and comprehension of a text.
Communication noise – makes it difficult to transmit information. It may also cause the information to be misunderstood. It can be illegible writing, poorly printed text, poor pronunciation, lack of knowledge of spelling.
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When we talk about communication skills, we mean a comprehensive set of abilities that enable us to communicate, and which are not a natural part of a person’s personality make-up. We acquire and develop communication skills throughout our lives. Various active forms of training and training help us with this.
Essential communication skills include clarity of speech, checking the effect of the messages sent, asking follow-up questions or repeating the message, the ability to ask different types of questions in a way that requires the use of different ways of thinking and thought processes, orientation on communication partner, a positive attitude, active listening, effective timing of information, use of engaging informal channels of communication, correct use of some gestures and symbols to encourage sympathy – ones that are familiar to both parties, ability to diagnose needs, vary situations, recognize when interest is lost, be attentive and strive for empathy and pro-sociality, argue…