Active listening is a prerequisite for effective communication. It allows us to know who we are talking to, their needs, concerns, and emotional state. It gives a feeling of understanding, importance, respect, personality, and interest in communication. It is a way of reacting in the process of communication where the actors do not only try to understand the information as accurately as possible but also show their perception and ability to listen to each other in different ways. Concerning the other actor in the communication process, active listening should be manifested by the following:
Active listening helps determine whether what the receiver received was understood the way the sender meant it.